Upcoming Events
- Vets and the Rest – Back to Work Through Innovation (BWTI)™ Expo Jun 4th, 2012Attendance is FREE for Veterans and the unemployed - Only 1,000 seats available register to attend the Expo today.
- Vets and the Rest – Back to Work Through Innovation (BWTI)™ Expo Jun 4th, 2012
What do you need?
"The Vets and the Rest – Back to Work Through Innovation (BWTI)™ Initiative is a grass-roots effort to get Americans back to work, sponsored by JASZ Technology."
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Creating Document Libraries In SharePoint 2010
The Document Library template, like all library templates, is available on your site’s Create window. The library is created through the s...
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Technical Support Services
JASZ will deliver world-class service and support to your end-users. JASZ provides support for its Clients and various Department of Defense agencies and its DoD Civillian and Service Memebers around the globe from Alaska to Afghanastan. Resolving complex technical issues such as getting a single applcation to run on disparatae desktop and network configurations used by over 30 agnencis and the armed services, with myriad end-users in multiple time zones. We host an in-house Call Center with state of the art equipment such as an Automated Call Distribution (ACD) system and Public Business Exchange (PBX). Our Certified Help Desk Manager can increase staffing during periods of high volume, or decrease staffing during low volume, and make other management decisions to improve your service and support.
Three (3) Options for Customer Support
Telephone: Hours of operation are (M-F) 0900 to 1700 US EST. A Technical Support Analyst is on call after normal business hours, holidays, and weekends, for technical emergencies. Each telephone, email, and online request is documented in a support ticket for tracking purposes, and immediately mails the sender a response back that their request has been logged, and includes a tracking number.
Email: Support requests can be submitted 24x7x365 and will be addressed on the following business day, if received after normal working hours. Each email request automatically generates a support ticket for tracking purposes, and immediately sends the sender a response back that their request has been logged, and includes a tracking number.
Online: Support requests can be submitted 24x7x365 and will be addressed on the following business day, if received after normal working hours. Our online system allows users to generate a support ticket for tracking purposes, and immediately sends the sender a response back that their request has been logged, and includes a tracking number.
Each support request, question, or task order will be logged into our Customer Service Management Ticket System a support ticket will be generated to track the contact and to ensure that it is addressed by the appropriate person, and within a timely manner in accordance with your  Service Level Agreement (SLA). Get 24x7x365 support service upon request.